Radisson Hotel GRT Chennai understands the importance of Guest Feedback. It is just not about asking and recording but its all about improving Guest Stay experience
Radisson Chennai was one of the pilot properties among Carlson hotels when the Guest Feedback system - Medallia was introduced. Medallia is a Third party organisation that sends comprehensive surveys to Guests after their stay to solicit their feedback on their Experiences at the hotel.
The success of this feedback system is the focus on Guest Experiences rather than just a "How was your stay rating?" In return these surveys are accessed everyday by the Hotel General Manager, who writes to each of the Guests who take their time to offer their feedback.
For the hotel, its performance measure is surely based on Guest rating and how well Guest inconveniences are handled and sure enough by working with Medallia , Guest stay experiences have greatly improved.
- Arun CN , Front Office Manager
No comments:
Post a Comment